Peter Drucker, who pioneered many of today's widely used management concepts, famously said, 'The only thing we know about the future is that it is going to be different.' Indeed, our ability to predict the future is limited. However, the transformations witnessed in technology, the economy, and business over the last few decades provide us with some insight into what we can expect. Oh, and yes, there's this AI thing going on. While it's essential to test all these advancements, we also need to consider our skills and habits. Are we adequately prepared to adapt to change? The shift to agile methodologies has been significant for many testers. So, how can we prepare for future changes? I'll share some thoughts on how we can embrace, rather than fear, the changes that lie ahead.

Artificial intelligence is slowly but systematically invading our lives. Hardly a day goes by without an article or video extolling the capabilities of these new tools, which are supposed to solve all our problems, or at least make our lives easier and more efficient...
But every rose has its thorns, and artificial intelligence has its own. I'm talking about the systematic and sometimes dramatic biases that accompany its analyses, and their subsequent decisions which sometimes make the headlines.
Where do these biases come from? Why are they so difficult to anticipate? How can we try to detect them, and how can the tester help? that's the subject of this presentation.

On June 28, 2025 - as scheduled by the European Commission - the latest update to the European Accessibility Act (EAA) will go into effect. This Digital Accessibility Act requires e-Commerce companies to make their services digitally accessible. Specifically, this means that all digital products must start complying with accessibility guidelines (WCAG 2.1 (AA)). E-Commerce companies include many businesses, including new websites, sales digital products and services, advertising platforms, media services and/or telecommunications services. Companies that do not comply with the guidelines are at risk of action, including fines, from that point on.

However, Polteq does not see WCAG compliance as the end goal. In fact, there is great commercial value in good Usability. Your customer base can grow by millions by making your website or mobile app accessible for people having visual, hearing and/or other physical challenges.

Wim and Linda take you into the world of Usability and digital accessibility that includes the following questions and topics:
- what is the importance of Usability (and aspects) within today's software development?
- What does the upcoming new update of EEA and WCAG mean?
- from operational cost to Usability as investment: the Polteq TI4-Usability model

On June 28, 2025 - as scheduled by the European Commission - the latest update to the European Accessibility Act (EAA) will go into effect. This Digital Accessibility Act requires e-Commerce companies to make their services digitally accessible. Specifically, this means that all digital products must start complying with accessibility guidelines (WCAG 2.1 (AA)). E-Commerce companies include many businesses, including new websites, sales digital products and services, advertising platforms, media services and/or telecommunications services. Companies that do not comply with the guidelines are at risk of action, including fines, from that point on.

However, Polteq does not see WCAG compliance as the end goal. In fact, there is great commercial value in good Usability. Your customer base can grow by millions by making your website or mobile app accessible for people having visual, hearing and/or other physical challenges.

Wim and Linda take you into the world of Usability and digital accessibility that includes the following questions and topics:
- what is the importance of Usability (and aspects) within today's software development?
- What does the upcoming new update of EEA and WCAG mean?
- from operational cost to Usability as investment: the Polteq TI4-Usability model

“Dear AI, please write me test cases for the requirements I gave you above.” A prompt of this type may or may not work. Most probably, it will not reliably deliver useful results. Why not? Because the prompt is too vague. Good prompts are structured, provide context and do not ask too much at a time. But there is another problem with this example, which is more psychological in nature. Shall I treat the AI as a human? After all, it is just a machine. We should never forget that.

In her presentation, Anne takes us on her personal AI journey. She describes how her approach to Generative AI has changed in recent months, what prompt engineering best practices she found most useful and what technical and social risks she sees.

Risk-Based Testing: Evaluating and Quantifying Risks" will delve into the crucial concept of Risk-Based Testing (RBT) within software testing. In today's rapidly changing software development environment, where adaptability and productivity are key, the skill to methodically recognize, evaluate, and rank testing-related risks has become essential. This tutorial explains the fundamental principles of Risk-Based Testing and offers a hands-on approach to accurately assessing and measuring risks throughout the testing phase.

As software development continues to navigate complex challenges, "Risk-Based Testing" empowers practitioners, testers, and stakeholders with an insightful roadmap to navigate uncertainties, optimize testing strategies, and elevate software quality through informed risk-based decision-making.

Will delve into the crucial concept of Risk-Based Testing (RBT) within software testing. In today's rapidly changing software development environment, where adaptability and productivity are key, the skill to methodically recognize, evaluate, and rank testing-related risks has become essential. This tutorial explains the fundamental principles of Risk-Based Testing and offers a hands-on approach to accurately assessing and measuring risks throughout the testing phase.

As software development continues to navigate complex challenges, "Risk-Based Testing" empowers practitioners, testers, and stakeholders with an insightful roadmap to navigate uncertainties, optimize testing strategies, and elevate software quality through informed risk-based decision-making.

For some, promotions come quickly and easily, while others can sit in the same role for a decade.

Did the first group hack the system? Can we learn from them? Although we have access to a competency matrix, job ad requirements, and colleague feedback, why isn't the career journey the same for everyone? The climb gets harder with each rank, and at some point, you surpass the competency matrix and move into uncharted territory.

In this presentation, I will share what I’ve learned on my journey from Junior to CTO. I will highlight the areas in which test engineers should invest time and energy to unlock future opportunities. These insights will lead to exciting destinations and life-changing achievements.

During my talk, I will present six categories, each with 5 levels, to be used as a self-assessment and guide for career growth. Using a spider graph, I will outline why some specialists experience rapid growth, and with that knowledge, you can do the same.

Generative AI, such as ChatGPT, Gemini, Claude, and others, are "the talk of the town." We are convinced that GenAI will change everyone's life.

This will also impact how we do our work as testers. What will that mean for you? We will discuss the skills you need as a tester to apply GenAI effectively in your daily work and how to get the most out of this new technology.
In this presentation, Rik Marselis and Wouter Ruigrok will show the GenAI Amplifier and how it effectively supports the work of people involved in quality engineering and testing. And they will give a sneak peek into what's coming next.
One thing is sure: developments with GenAI are moving at lightning speed, so keep up with the latest developments by attending this talk.

Key takeaways of this presentation:
- What will GenAI mean for quality engineering and testing?
- How can GenAI support your quality and testing work?
- What is the Sogeti Amplifier and how does it improve software development?

Do you want to know how your work will change in the near future? Get inspired in this interactive session!

Generative AI, such as ChatGPT, Gemini, Claude, and others, are "the talk of the town." We are convinced that GenAI will change everyone's life.
This will also impact how we do our work as testers. What will that mean for you? We will discuss the skills you need as a tester to apply GenAI effectively in your daily work and how to get the most out of this new technology.
In this presentation, Rik Marselis and Wouter Ruigrok will show the GenAI Amplifier and how it effectively supports the work of people involved in quality engineering and testing. And they will give a sneak peek into what's coming next.
One thing is sure: developments with GenAI are moving at lightning speed, so keep up with the latest developments by attending this talk.

Key takeaways of this presentation:
- What will GenAI mean for quality engineering and testing?
- How can GenAI support your quality and testing work?
- What is the Sogeti Amplifier and how does it improve software development?

Do you want to know how your work will change in the near future? Get inspired in this interactive session!

All you need to know about the new A4Q Selenium 4 certification.
How practice and theory blends together.

The "Practical Tester Powered by AI" presentation introduces the groundbreaking A4Q Practical Tester, an innovative AI-based platform designed to revolutionize the development and application of software testing skills. This advanced tool shifts the focus from traditional multiple-choice exams to engaging open-text assessments, providing learners with real-world scenarios and comprehensive feedback mechanisms. By leveraging AI and expertly curated content, the A4Q Practical Tester enhances learning through interactive modules and hands-on exercises. It empowers users with the practical skills and confidence required to excel in the dynamic field of software testing, meeting the high demand for proficient testers in today's tech-driven world.

We will explore the integration of AI tools in manual testing. This session delves into various AI solutions that go beyond test case development, aiming to elevate overall QA processes. We will witness how these tools can streamline workflows, improve efficiency, and enhance the quality of testing outcomes.

We will explore the integration of AI tools in manual testing. This session delves into various AI solutions that go beyond test case development, aiming to elevate overall QA processes. We will witness how these tools can streamline workflows, improve efficiency, and enhance the quality of testing outcomes.

Service Design continues to gain prominence as a professional discipline. Increasingly, organisations that want to deliver efficient and effective products and services, while also improving outcomes for customers, are investing in the service designer role.

As the discipline matures there is a need to answer questions such as:

-What is Service Design?
- What is the value of Service Design?
- What are the skills of a Professional Service Designer?
- How is Service Design performed?

There is also a range of influencing factors emerging within the broader ecosystem for Service Design. These factors include enhanced customer expectations, rigorous regulatory requirements and challenging budgetary pressures – all within a context where digital technologies continue to advance at pace. Therefore, the need for clarity about the service designer role and defined standards that support this clarity and enable collaboration, has never been greater. This presentation will answer the key questions about service design and help clarify the Service Designer role.

Key Takeaways

This presentation will provide insight into the Service Designer role by covering the following:

-Thinking approaches used by Service Design professionals.
- Skills of Service Design professionals.
- Techniques used by Service Design Professionals.
- Services offered by Service Design Professionals

With the current drive to automate so much there is a concern that we will loose the valuable insights that Manual Testing provides.

To understand the value of Manual Testing we first need to understand how humans learn and interact with the world - we learn by doing, finding out what 'feels' right.

In this presentation I will outline a number of factors that contribute to the strength of Manual Testing. These include:
- Human Perceptions of Systems
- Being 'Present'
- The Use of Personas
- Human Creativity To Catch More Bugs

Put quite simply, Manual Testing is not manual labour and needs to be part of your Quality Toolkit!

For some years we have been talking about the role of the tester, and how it should/might change in the light of new ways of delivering software – with agile, scaled agile, DevOps, etc. But the role of the test manager is changing too, and is being questioned in some situations – should the role exist anymore? For some, the traditional test management role is still 100% relevant (I have recently been in such a context myself), but for many of us, the test manager role is transitioning from the traditional test management role to a role focusing on orchestration and quality coaching.
So, if you haven’t done so already, maybe it’s time to consider questions such as:
Do I have the competences to coach my team in test?
How do I support the team in the focus of continuous quality assurance?
How do I ensure that we have the proper focus on value while testing?
Ask these questions while recognizing that a test strategy is still essential, and that especially in a scaled context, someone still needs to orchestrate test for the solution end-to-end, and also focus on ensuring that dependencies across teams are addressed.
This presentation will take you through some of the competences needed to be a good quality orchestrator and quality coach, focusing on both the soft and hard skills which will help you be the best possible support to your team/project/train.

Testing is often seen as a cost of about 30% of your IT projects. Is it worth?
It can be more but it can also be less.
A key point is to be able to measure the performance of your test activities.
In this presentation, based on TMMi, and delivered by a TMMi Lead Assessor, you will learn, through real life examples, how to asses and measure the efficiency and performance of your test activities.

Quality is said to be built in when using agile-delivery approaches due to early and ongoing testing without the formal techniques of testing done in traditional approaches. In Scrum of Scrum projects or interlinked projects, quality management processes and techniques help to achieve ‘deliver fit-for-purpose agile products.’ Implementing these techniques has defined a new direction in multiple agile projects.

At the conclusion of this session, participants will be able to:
(1) define techniques of quality process in an agile/scrum framework;
(2) apply techniques of quality process using an agile/scrum framework in multiple projects such as scrum of scrum projects.

In the dynamic field of software testing, the synergy between technical expertise, team productivity, and individual wellbeing plays a pivotal role in achieving high-quality outcomes and fostering a positive work environment. This presentation delves into the essential testing skills outlined in the ISTQB® Certified Tester Foundation Level (CTFL) 4.0 and Certified Tester Advanced Level Test Management (CTAL TM) 3.0 certifications. We explore how these skills contribute not only to team productivity but also to the overall wellbeing of team members.
The ISTQB Advanced Level Test Management V3.0 framework covers the selection of appropriate skills, the composition of effective test teams, and factors related to motivation and demotivation. Additionally, we propose that prioritizing the wellbeing of individual team members is a critical factor for enhancing overall team productivity.

Testing - as described in ISTQB - has grown strongly over the last years, but can still be considered a "hidden player" in the world of Management frameworks. As a well-known training and consulting agency in the DACH region, we share our insights on this hidden champion in the field. In this presentation, we examine the significance of testing within well-established best practice guides. We will focus specifically on the frameworks ITIL, Scrum, COBIT and TOGAF in comparison with ISTQB as testing methodology. In the context of these four approaches, we will take a close look at whether testing is included and to which degree - and whether this connection is mirrored in our everyday experience in trainings.

Are you already bored by all the talks about AI? Feeling overwhelmed by the constant buzz about how AI will revolutionize everything overnight? It's time for a reality check!

Join me as I cut through the noise and offer a refreshing perspective on AI's real impact on testing. In this eye-opening talk, you'll discover:
* Why the AI revolution might not be as rapid or earth-shattering as everyone claims
* The crucial difference between AI's impact on you vs. your organization (it's not what you think!)
* Lessons from the past that prove we have more time to adapt than the doomsayers suggest
* Lessons from the future that prove that we have less time to adapt than the doomsayers suggest
* Where you need to act fast, and where you can take a breather

Tired of the same old AI hype? This talk is your antidote.

You'll walk away with:
* A balanced, no-nonsense view of AI in testing
* Practical insights to navigate the AI landscape without panic or complacency
* The confidence to separate genuine AI opportunities from overblown threats

Don't let AI anxiety hold you back. Join me to debunk myths, explore real-world applications, and arm yourself with the knowledge to thrive in the age of AI – at your own pace.

Qualität ist die wesentliche Voraussetzung für den Projekt- und Produkterfolg. Ohne Prüfen der Anforderungen und Testen der Features von Systemen und Anwendungen kann in der Software-Entwicklung keine akzeptable Qualität erreicht werden. Die Aufgaben des Prüfens und Testens werden effektiver und effizienter erledigt, wenn sie von kompetenten Personen und in strukturierten Prozessen umgesetzt werden. Die wichtigen Fragen, die man sich dazu stellen sollte, sind:

• Was sind die Aufgaben im Prüfen und Testen und wie können sie effektiv gebündelt werden?
• Was sind die Stellschrauben und Methoden im Entwicklungsprozess, um diese Aufgaben effizient zu unterstützen?

Da es dafür keine einfachen Antworten und Lösungen für jeden Kontext gibt, liefert das GTB „Berufsbild Testen“ passende Ideen, Modelle und Strukturen, um Hilfestellung zu geben. Ziel ist es, ein Referenzschema für Aufgaben und Verantwortungen sowie notwendige und sinnvolle Kompetenzen aufzuzeigen, auf dessen Basis eine effiziente Organisation für unterschiedliche Soft¬ware-Development-Lifecycles (SDLC) umsetzbar ist. Egal, ob man agil, iterativ oder sequenziell vorgeht. Der Vortrag erläutert die Grundlagen des Schemas, präsentiert Positionen mit Aufgabe, Verant-wortung sowie Kompetenzanforderungen und zeigt welche Ausbildungsmöglichkeiten es gibt.

In der dynamischen Welt der Softwareentwicklung und Qualitätssicherung gewinnt die strukturierte und systematische Ausbildung von Testern zunehmend an Bedeutung. Der Vortrag "CTFL 4 – warum so interessant für alle?" beleuchtet die Grundlagen und Vorteile der ISTQB (International Software Testing Qualifications Board) Foundation Level Zertifizierung, die als global anerkannter Standard in der Softwaretestbranche etabliert ist.
Es werden die wesentlichen Inhalte und Vorteile der ISTQB Foundation Level Zertifizierung präsentiert und ihre Bedeutung als erster Schritt einer langfristigen und erfolgreichen Karriere im Softwaretesten hervorgehoben. Die Teilnehmer werden ein klares Verständnis dafür gewinnen, warum eine ISTQB Zertifizierung eine wertvolle Investition in ihre berufliche Zukunft darstellt, es sich lohnen könnte sich gerade nach Version 4 erneut zertifizieren zu lassen und wie das Wissen durch das umfassende ISTQB Portfolio weiter ausgebaut werden kann.

Die Entwicklung einer effektiven Teststrategie, die optimal in Testüberwachung und -kontrolle integriert werden kann, ist eine komplexe Aufgabe. Dieser Vortrag zeigt, wie man basierend auf dem CTAL-TM V.3.0 Lehrplan eine maßgeschneiderte Teststrategie für agile Projekte erstellt.

Der Prozess beginnt mit einer gründlichen Analyse des Kontextes, auf deren Grundlage die Teststrategie und die Testziele definiert werden. Anhand eines praktischen Beispiels wird veranschaulicht, wie Produktrisiken die Strategie beeinflussen können und wie Rahmenbedingungen in der Teststrategie berücksichtigt werden. Je nach Anwendungsdomäne ist das risikobasierte Testen von der Regulatorik und Standards gefordert, daher ist das risikobasierte Testen ein zentraler Aspekt dieses Vortrags.
Zudem geht es um die Integration von Testmetriken in die Teststrategie. Basierend auf den festgelegten Zielen werden wir diskutieren, wie Testmetriken verwendet werden können, um den Fortschritt und die Effektivität der Tests zu messen und zu überwachen.
Dieser Vortrag bietet einen umfassenden Einblick in die Praxis der Entwicklung einer Teststrategie und liefert wertvolle Tipps für die effektive Gestaltung und Umsetzung in agilen Projekten.

Effektives und effizientes Testen von Software in skalierten agilen Entwicklungsumgebungen mit ISTQB® ATLaS
Immer mehr Unternehmen setzen auf skalierte agile Modelle, wie zum Beispiel SAFe®, für ihre Softwareentwicklung. Diese Umstellung hat erhebliche Auswirkungen auf den Softwaretest. Bisher wurde der Test hauptsächlich aus der Perspektive des klassischen Projektmanagementansatzes oder agiler Methoden wie Scrum oder Kanban betrachtet. Die Vielschichtigkeit, die skalierte agile Ansätze bieten, erfordert eine bessere Strukturierung und neue Ansätze, um die Softwarequalität vom Inkrement eines Entwicklungsteams bis hin zum Produkt auf Solution- oder Epic-Ebene sicherzustellen.

Der ISTQB®-Lehrplan für Agile Test Leadership at Scale bietet Strukturen und Vorgehensweisen, die sowohl bei der agilen Transformation in ein skaliertes Modell als auch bei etablierten skalierten agilen Modellen den Softwaretest vorantreiben. Von der Teststrategie über den Testprozess bis zur Umsetzung der Testaktivitäten und der Qualitätssicherungsunterstützung zielt der Lehrplan darauf ab, die Qualitätssicherungs- und Testaktivitäten kontinuierlich zu verbessern.

Durch Praxisbeispiele aus dem Projektalltag eines Unternehmens, das vor zwei Jahren die agile Transformation wagte, wird verdeutlicht, wie der Lehrplan konkrete Mehrwerte liefert und auch für Sie und Ihr Umfeld relevant sein kann.

Im digitalen Zeitalter stehen Testautomatisierungsexperten vor der Herausforderung, umfangreiche Formulare in komplexen Geschäftsanwendungen automatisiert zu testen. Die große Anzahl an Feldern in jedem Formular, kombiniert mit der Vielzahl der möglichen Ausfüllvarianten, erschwert eine effiziente End-to-End-Testautomatisierung, insbesondere unter dem Druck begrenzter Zeit und Ressourcen. In diesem Vortrag präsentiere ich ein modellbasiertes Verfahren, das den Testcode für die Automatisierung generiert und mithilfe eines Interpreters die Benutzeroberfläche jedes Formulars systematisch und blind ausfüllt. Die Grundidee dieses Verfahrens ist auf andere Anwendungen und UI-Testautomatisierungstools übertragbar.

Ziel dieses Vortrages ist es darzulegen, wie aufgrund einer holistischen Betrachtung von Automotive SPICE und Funktionaler Sicherheit nach ISO 26262:2018 eine Effektivitäts- und Effizienzsteigerung der Softwareentwicklungsprozesse in der Automobilindustrie erlangt werden kann. Hierzu werden zunächst die Grundlagen von Automotive SPICE als Standard Prozess-Referenz- und Assessmentmodell der Automobilindustrie und der ISO 26262:2018 als branchenspezifischer Standard der Funktionalen Sicherheit dargelegt. Darauf aufbauend werden die Gemeinsamkeiten beider Standards ausgearbeitet, die die Nutzung von Synergieeffekten zulassen. Fokus hierbei liegt auf der Verifikationsmethode „Review“. Abschließend wird ein Ausblick auf die Einbeziehung agiler Frameworks und der ISO 21448 („SOTIF“) gegeben.

In today's rapidly evolving software landscape, Artificial Intelligence (AI) is a game-changer in quality assurance, driving efficiency, precision, and smarter software development. However, the rise of AI brings with it critical concerns about data security and compliance, particularly under stringent regulations like GDPR.

Join us on an enlightening journey into the world of AI-driven software testing, where we introduce SecureAI—a revolutionary technology that enables organizations to leverage AI’s transformative power without compromising data protection. Discover how SecureAI is reshaping the testing landscape by ensuring robust data security, allowing testers to harness AI’s full potential in test planning, execution, and intelligent test case generation.

Through real-world examples and actionable insights, this presentation will equip you with the knowledge to apply AI securely in your testing practices, ensuring innovation doesn’t come at the cost of privacy. Attendees will leave with a comprehensive understanding of how to balance AI innovation with stringent data protection requirements, paving the way for a future where quality assurance is both cutting-edge and secure.

In today's rapidly evolving technological landscape, Application Programming Interfaces (APIs) stand out as the critical foundation for seamless interactions between diverse software systems. As businesses increasingly rely on APIs for their operations, the demand for robust and efficient testing methodologies becomes critical.
While traditional API test automation tools have served this purpose well, the emergence of Generative Artificial Intelligence (GenAI) prompts us to explore new frontiers in API testing.
Join us in this session as we dive into the intersection of GenAI and API test automation. Through a series of examples, we'll explore the how GenAI applications can enhance the effectiveness and efficiency of traditional API test automation tools. Along the way, we'll discuss the challenges encountered and the valuable lessons learned.
Key questions we’ll address include:
1. What unique potential capabilities does GenAI bring to API testing?
2. What are the practical challenges and limitations of employing GenAI in API testing?
3. How can we effectively integrate GenAI with existing API test automation tools?
By the end of this session, attendees will gain an understanding of the potential and limitations of GenAI in API testing and the opportunities to optimize their testing workflows.

In this presentation we will cover the application of test automation in a DevOps environment and look at some myths and most common misunderstandings around DevOps.
The audience will see a simple CI/CD pipeline in action to show how it can run an application update through an automated test, including an automated code quality assessment.
There is time afterwards ask questions and discuss testing in a DevOps environment.

Digital services have a huge environmental impact.
We now all know that. However it's complicated to really know what is the real impact and how to reduce it.
In this presentation I'll show what and how I did to reduce the impact of the blog "la taverne du testeur" (most popular french blog about testing) by acting on 2 elements: the ecodesign with the RGESN and the operationnal impact with the Ecoindex

Obwohl Nachhaltigkeit auch im aktuellsten Entwurf der ISO 25010 nicht explizit erwähnt wird, spielt diese auch beim Testen eine immer größere Rolle. Im ersten Teil des Vortrags werfen wir einen Blick auf den Zusammenhang von Nachhaltigkeit und Test. Dabei unterscheiden wir zwischen nachhaltigem Testen und dem Testen für mehr Nachhaltigkeit in Softwareprodukten. Die überarbeitete ISO 25010:2023 mit ihren Änderungen zur Vorgängerversion beschäftigen uns im zweiten Teil. Dies führt uns dann im dritten Teil zu der Überlegung, welchen Einfluss Nachhaltigkeit im Kontext der einzelnen Kriterien haben kann und ob es überhaupt ein eigenes Qualitätskriterium für Nachhaltigkeit braucht. Best Practices, wie Nachhaltigkeit in den Alltag von Testern integriert werden kann, um einen Beitrag zur grünen Software-Revolution zu leisten runden den Vortrag ab.

KBank’s mission is to become a sustainable bank alongside KBTG’s goal to become the best tech organization in Southeast Asia. Quality must always be our priority. The emerging of SQM Transformation is aimed to uplift the standard of deliverables. The program have resolved many pain points and significantly improved test efficiency in our area. This includes achieving 100% ISTQB standard certified, uplifting our people’s capability and process standard, and attracting numerous talented professionals eager to join our team. The establishment of our quality gate and revision of the test management framework has affirmed our quality. We have no high severity issues related to testing for three consecutive years and no audit issues from both internal and external. The outcome of our test automation has seen cost being saved and quality being improved. Finally, we are more capable of coping with the growth of our customers through the assurance of performance tests.